Returns & Refunds policy

Payments

We offer several payment options to ensure you can pay via a method that suits your needs. All payments are processed securely by a third-party payment provider, and are protected by encryption.

Returns & Refunds

All items are bespoke or made to order, as such, they can only be returned/replaced if faulty or damaged.

Please inspect your order upon receipt. In the unlikely event that your order is damaged, please contact us within 48 hours. Include your order details and order date and provide photos and/or videos of the damage. We will then advise on options and next steps.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

When returning the painting, it must be protected and packaged, ideally in its original packaging.

We will reimburse you no later than 30 days from the day on which we receive the returned goods. Refunds can only be issued via the payment method used to make the order.